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TERMS AND CONDITIONS
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Please read this paragraph carefully before proceeding. As you can see, the shop is brand new and we are still trying to iron out all the bits and pieces. If you are a retailer, please email us so that we can direct you accordingly. If you are not on a regular postal route and require a currier service, we will need to calculate the postage for you. The postage has been setup to be as close to correct as possible to what the South African Postal Service charges are, but if there is a shortfall, we will contact you to make a payment of the difference prior to shipping. Unfortunately, we are not in a position to service customers outside of South African borders on this site and suggest that if you want to purchase to an area not covered, you please contact us directly on the provided email address. We offer a Paygate gateway for payments which is a secure and certified payment method. You may check them out at the link provided at the bottom of the page. If you wish to make your payment via an internet transfer, please contact us prior to placing your order. Over the next few weeks we will be adding many more exciting products for you to try and hope that we will see you returning regularly. We will get there and ask that bear with us just a little while longer while we get sorted. Please log in so that you will receive our newsletters or product notifications. We wish you a pleasant and interesting shopping experience. If you have any question, suggestions, preferences or wish to notify us of a spelling or other mistake: ), please send us an email and we will get right on it. Our email address is store@mosaicworkshop.co.za
Please note, if you have won a giftvoucher, this is the amount that will be taken from your total after handling fee, postage and vat has been added.
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Mosaic Workshop cc is a business in the Mosaic Art industry that imports, distributes and manufactures mosaic related products and supplies.
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Delivery / Shipping policy
Subject to availability and receipt of payment, requests will be processed within 3 business days unless otherwise indicated and delivery confirmed by way of Tracking Number 1 to 12 hours after goods have been dispatched. All goods will be dispatched via South African Postal services package mail unless otherwises stated or requested.
Any time or date for delivery named by Mosaic Workshop is an estimate only, and Mosaic Workshop shall not be liable for the consequences of any delay.
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Export restriction
The offering on this website is currently available to South African clients only.
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Return and Refunds policy
The provision of goods and services by Mosaic Workshop is subject to availability. In cases of unavailability, Mosaic Workshop will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5 % administration fee and can only be cancelled within 48 hours of the order having been placed.
Mosaic Workshop is under no obligation to accept returns from the buyer. If goods are accepted back, a handling charge of 15% will be charged together with all transportation costs.
Mosaic Workshop takes all precautions to ensure the safe travel of our goods. In case of damage, please contact us on shop@mosaicworkshop.co.za. Each case will be looked at individually.
Due to the nature of the goods supplied, there are no warranties or guarantees regarding to mechanical or other types of failure. We can only guarantee that goods supplied are as stated in the catalogue. If the buyer has a question or a concern, it is important that they contact us before ordering as no returns will be considered due to buyer claiming ignorance. It is up to the buyer to make sure it is the product that they want prior to ordering.
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Customer privacy policy
Mosaic Workshop shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA)
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Payment options accepted
Payment may currently be made via Visa or MasterCard credit cards only.
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Credit card acquiring and security
Credit card transactions will be acquired for Mosaic Workshop via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on our website. Users may go to www.paygate.co.za to view their security certificate and security policy.
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Customer details separate from card details
Customer details will be stored by Mosaic Workshop separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za
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Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
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Responsibility
Mosaic Workshop takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods
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Country of domicile
This website is governed by the laws of South Africa and Mosaic Workshop chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, to be Cape Town.
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Variation
Mosaic Workshop may, in its sole discretion, change this agreement or any part thereof at any time without notice.
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Company information
This website is run by Mosaic Workshop cc based in South Africa trading as Mosaic Workshop and with registration number CK 2004/053925/23 and Sole Member being Karin Wainwright.
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Contact Details are as follows:
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Mosaic Workshop cc
P O Box 427
Edgemead
7407
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Lauda Street
Killarney Gardens
Cape Town
7441
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Karin Wainwright
Cell: 0027 83 309 1682
Fax : 0027 21 557 2645
Support : karin@mosaicworkshop.co.za
Support: 0027 83 309 1682
This website is hosted by Hetzner Africa www.hetzner.co.za
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